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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      "Zendesk Products" admin menu icons are not helpful
      Planned
      The different icons associated with various Zendesk products in the "Zendesk Products" dropdown menu are not helpful or ...

      Posted Dec 08, 2021 · Aaron Goltz

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      Macros sorting
      Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, b...

      Posted Jul 23, 2024 · Tommy

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      Why is an Agents now being asked to select a Brand/Department when resetting their password?
      Overview:  Referencing a recent update to Brands - Announcing Department Spaces – Zendesk help.  We have two departments...

      Posted Nov 27, 2024 · Shona

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      Notification after saving a Trigger
      From November 2024 after creating/updating any Trigger the pop-up notification with link no longer appears.   We created...

      Posted Dec 03, 2024 · Rosa Lo Re

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      Zendesk to send alerts/notifications to ZD Admins if email forwarding is not working as expected
      Hi, Currently if we connect external email address to zendesk instance and complete forwarding - we can send emails fro...

      Posted Feb 27, 2023 · yanko.chakarov

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      Feature Request: Organize Conditions and Conditional fields alphabetically
      After conditional fields on a form are created/applied, and you visit the Conditions page to review/audit/update, both t...

      Posted Aug 08, 2023 · Daniel Prouty

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      Feature Request: Customize the Password level option [Account > Security > End user authentication]
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 25, 2024 · 唐沢 雄大

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      Feature Request: Accessing Edit Conditions through the Edit Form Page
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 18, 2024 · Hannah Lucid

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      Product Feedback: Limit Agent Macro Permissions
      Not Planned
      We have noticed that agents can currently include critical actions in their personal macros such as "Add / Remove Tags" ...

      Posted Oct 11, 2023 · Atanas Tomov

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      Blocking an End User based on their physical address
      We are having issues with scammers creating multiple email addresses/names all linked to the same physical address. I ca...

      Posted Nov 21, 2024 · Jessica Cope

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