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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Improvements to move page by page within view
      Previously, views could be moved in page units (for example, pages were displayed as 1, 2, and 3). Now, you can only mov...

      Posted Feb 02, 2025 · Eiley

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      Trigger title setting request : Enable direct title change from non-macro application triggers
      I wish I could set the title of the ticket in the trigger action.  For now, I'm using it by setting the "Apply Macro aft...

      Posted Feb 02, 2025 · Eiley

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      Feature request: editable Light Agent role's "view user profile lists" permission
      OverviewThe Light Agent role in Zendesk has the following permission regarding “Customer Lists” (the page under /agent/u...

      Posted Feb 04, 2025 · Pedro Rodrigues

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      Additional improvements related to the 'Redaction Suggestion' feature
      Additional improvements related to the 'Redaction Suggestion' feature   1. Personal information other than email address...

      Posted Feb 05, 2025 · Eiley

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      Zendesk EAP management in Admin Center
      Hello, Zendesk community! Especially when one manages multiple accounts, Early Access Program management can be time con...

      Posted May 22, 2024 · Pedro Rodrigues

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      Request to Add More Languages for Voicemail Transcription
      Currently, voicemail transcription only supports English, and no other languages are available. We would like to request...

      Posted Feb 03, 2025 · Erinea Ravasio

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      Access Log UI Feedback [Advanced Data Privacy and Protection Add-on]
      Access Log UI releaseCalling ALL ADDP subscribers (or anyone thinking of subscribing for Access Logs)! We've just releas...

      Posted Dec 12, 2024 · Ryan Winkler

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      Feature request - include message details in ticket history for webhook calls
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Jan 31, 2025 · mfg

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      Add a 'no emails' option to sandbox
      It would be helpful to have an option to simplify testing triggers if you could know that an email won't be generated re...

      Posted Jan 29, 2025 · mfg

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      Add hostnames for the IP address allowlisting feature,
      We're trying to implement IP allowlisting but some vendors that interact with Zendesk don't have static IP addresses, ra...

      Posted Jan 28, 2025 · Matthew Rinehart

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