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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Improve filtering capabilities
      Feature Request Summary:  Add more capabilities to the filtering in Zendesk - ability to exclude options, multi select ...

      Posted Sep 24, 2021 · Maggie St.Clair

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      Save Filters : Or allow us to Open in new tab
      I'm using the new team page to find all of the users who I want to "demote" from agent to "Light agent" Once I run my f...

      Posted Sep 09, 2021 · Dan Heintzelman

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      Feature Request: Log changes in Audit Log when toggling options under End Users authentication
      Planned
      If a Zendesk admin disables/enables an option (ex. Zendesk Authentication) in the End Users area (instance.zendesk.com/a...

      Posted Apr 01, 2021 · Kyle Pinkley

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      Defaulting to a New Agent Role
      How can I set the role for new agents to be "Team Member" not "Contributor"? It used to be I could do that on one screen...

      Posted Jan 29, 2021 · Michael Corcoran

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      Admin Portal - Team Members Beta View - Feedback for Enhancement
      I like the new view concept. You do have a lot of extra page space to add more columns if you needed.  I would suggest g...

      Posted Sep 19, 2021 · John Mannewitz

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      Show role info in default table view
      It would be nice to see the user's role info in the initial view.

      Posted Sep 03, 2021 · John Brunker

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      No way to enable//disable talk license via api?
      I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API.  I've ...

      Posted Aug 09, 2021 · TylerE Comfort

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      Roles that Manage Articles can no longer edit Article Settings
      I believe this is a defect as it's something that worked before the changes to Admin Panel were made. An agent role tha...

      Posted Oct 18, 2021 · Thomas Paris

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      Missing the "Channel"-Icon in Admin Center...?
      Completed
      I would like to enbale messaging (SDK) through the admin center as described here. Unfortunately, there is no such icon ...

      Posted Jul 05, 2021 · Jay

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      Multi Edit Agents
      It would be really helpful if you could "multi Select" agents to edit the access to Support, Guide, Explore, etc.... Our...

      Posted Sep 21, 2021 · Tim Shannon

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