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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      PRODUCT FEEDBACK: Customizable CSAT Survey
      Hi Team,   We use multiple brands in our instance and would like to be able to customize the customer satisfaction surve...

      Posted Jan 22, 2025 · Nayden Penev

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      PRODUCT FEEDBACK: Add assignees to 'Capacity rules' while working on small screen/laptop.
      Hi Team,   We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, w...

      Posted Feb 24, 2025 · Nayden Penev

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      Agent Default Group reassignment
      I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manua...

      Posted Jul 02, 2022 · Ashandra DeWalt

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      Product Feedback - Team Members Page
      The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some c...

      Posted Nov 06, 2023 · Matt Davis

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      BUG - AI ad in Admin Center won't go away
      I have encountered this across multiple machines, multiple formats, after wiping cache, etc - this message won't go away...

      Posted Feb 11, 2025 · mfg

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      Storage Needed tools and Enhancements
      I’m facing limitations that prevent me from resolving the storage issue effectively. For instance, when trying to manage...

      Posted Sep 13, 2024 · Nizar Halaoui

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      Feature Request: Allow Omni Channel Routing to handle tickets created within the 'Zendesk Support' app (which are created as Channel 'Mobile')
      We use Omni Channel Routing to automatically route Email and Web Form tickets.  It works well.   However, Omni Channel R...

      Posted Feb 14, 2025 · Stuart French

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      Request for Creating Roles to Manage Team Members, API Usage, and Other Settings Management Permissions Apart from Administrator Role
      Dear Team, I hope this email finds you well. My name is Manabu Inose. I would like to address the following functional i...

      Posted Feb 22, 2024 · Manabu Inose

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      SLA Violation Pre-Notification Feature
      SLA Violation Pre-Notification Feature: Before the SLA of the ticket assigned to Assignee is violated, an imminent SLA v...

      Posted Feb 06, 2025 · Eiley

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      Provides all tab close
      Currently, we are using an program provided by Google Market.Zendesk itself needs to provide the ability to close all th...

      Posted Aug 02, 2024 · (A) Admin Genie

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