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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Bulk Upgrade/Downgrade Users
      It would be great if the new Teams page in Admin Center would allow us to upgrade or downgrade agent licenses in bulk. W...

      Posted Apr 19, 2022 · Bradley Weismann

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      Set the default end-users rights
      When a new end-user is created his/her default right on tickets that they can view is set on "requested" tickets. It wou...

      Posted May 07, 2022 · Raphaël Péguet - Officers.fr

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      Ability to Clone Groups
      Post Title:  Ability to Clone Groups Feature Request Summary:  Currently, only Admins can create Groups/Triggers and ...

      Posted Jan 07, 2022 · Sydney Neubauer

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      Japanese translation suggestion for "Targets" in admin center
      Completed
      We do not use "目標" for the word, target. https://.zendesk.com/admin/apps-integrations/targets/extensions This translat...

      Posted Dec 10, 2021 · 正人 関口

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      The "Role" should be a column on the new Team Members redesigned page and Filters
      Completed
      Hi Folks,  Love the redesign, but this once again creates a lot of confusion and problems because you have multiple thi...

      Posted Oct 01, 2021 · CJ Johnson

      9

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      "Your message has been sent. If a reply is needed, we will Contact you shortly. "
      Answered
      APP after the email is successfully sent, the content in the dialog box is automatically displayed and cannot be changed...

      Posted Jun 07, 2022 · wang wei

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      Add People view back to the Admin Center
      Can we bring back or add a People admin view?  I used to be able to view both End Users and Staff Members in a single vi...

      Posted Mar 02, 2022 · Nick Wong

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      Feature Request: Allow navigation between form editor and form conditions
      Feature Request Summary:  Currently, you can only view a form's conditions from the ⋮ button on the main forms page. It...

      Posted May 24, 2022 · Collin C

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      Interação finalizada durante atendimento
      Caros, bom dia!Estamos com um caso que vem se repetindo que é a finalização da interação no whatsapp o BOT envia a mensa...

      Posted May 23, 2022 · Eduardo Moraes

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      Feature Request: Resize "Description shown to customers" field on Ticket Field pages in Admin Center
      Feature Request Summary:  Resize the "Description shown to customers" field  on the new/edit Ticket Field pages in the ...

      Posted May 16, 2022 · Sam

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