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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated i...

Posted Apr 01, 2020 · Christoph Kutz

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Need a way to bulk add/edit/delete capabilities. For example, we found 30+ people have access to Explore, which we didn'...

Posted Oct 26, 2021 · Josh

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How can I set the role for new agents to be "Team Member" not "Contributor"? It used to be I could do that on one screen...

Posted Jan 29, 2021 · Michael Corcoran

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Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

Posted Oct 26, 2021 · Meg Gunther

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I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?  ...

Posted Oct 28, 2021 · Thomas D'Hoe

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I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API.  I've ...

Posted Aug 09, 2021 · TylerE Comfort

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With the new Team Members view, I can see my support agents, but I no longer see all users in the system or the organiza...

Posted Sep 16, 2021 · Elizabeth

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Brilliant!  This will make our lives much easier to manage the users across each of our different Zendesk Platforms. G...

Posted Sep 09, 2021 · Andrew Berigan

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It's hard as an administrator to administer anything from mobile with zendesk. Consider mobile when building features pl...

Posted Oct 26, 2021 · Josh

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This help bubble just appeared for all our agents.  How can we turn it off?   https://share.getcloudapp.com/4guPmW86 

Posted Oct 23, 2021 · Andy Kimmell

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