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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Custom Role should be able to create/edit bots
      Feature Request Summary:  Only Admins can create/edit bots (in Admin Center > Channels > Bots and automations > Bots). ...

      Posted Jan 12, 2023 · Permanently deleted user

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      Export Macros / Export Triggers
      Hello,  Many times, when we are testing a flow, we test first within Zendesk Sandbox.  When we are ready to push to Prod...

      Posted Nov 12, 2024 · Ammy Hurtado

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      Can I customize columns in "Requested tickets" in end user profile view?
      I would like to add the "Channel" column as shown in the screenshot below. Is this possible?   Use case: I want the a...

      Posted Dec 22, 2022 · Amade Annissimo

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      Feature request - include last 30 days in macro list
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 29, 2023 · mfg

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      Can you fix my faceit ticket problem
      I can't open a Faceit ticket, I can't log in, I don't use VPN. Is there any way to fix this error? I can't open a ticket...

      Posted Dec 10, 2024 · Atilla Akbulut

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      Requesting Feature to Include Specific Attachment Settings for Email Triggers
      Currently, Zendesk email triggers are set up so that either all emails include attachments or all emails don't include a...

      Posted Dec 11, 2024 · Kimberly Martinez

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      Webhooks Failure
      Hello,   Do you think it's possible to : - Be alerted per mail (for Admin) when a Webhook fail? - Have a button that...

      Posted Mar 16, 2022 · Admin Zendesk

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      "Zendesk Products" admin menu icons are not helpful
      Planned
      The different icons associated with various Zendesk products in the "Zendesk Products" dropdown menu are not helpful or ...

      Posted Dec 08, 2021 · Aaron Goltz

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      Macros sorting
      Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, b...

      Posted Jul 23, 2024 · Tommy

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      Why is an Agents now being asked to select a Brand/Department when resetting their password?
      Overview:  Referencing a recent update to Brands - Announcing Department Spaces – Zendesk help.  We have two departments...

      Posted Nov 27, 2024 · Shona

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