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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      VOC - Bot Names
      We are working on different Bots (for different brands) and want to use the same name on the client side. * In the Admin...

      Posted Nov 20, 2024 · Jean-Paul BIGOURIE

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      VOC - Unified authentication in widget with help center token
      Would it soon be possible to authenticate in the flow with the same token that is generated at the help center level (vi...

      Posted Nov 20, 2024 · Jean-Paul BIGOURIE

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      VOC - Ability for some SME Agents to have access to the Bot flow for reviewing
      Description: Ability for some SME Agents to have access to the Bot flow for reviewing... Roles today does not specific a...

      Posted Nov 20, 2024 · Jean-Paul BIGOURIE

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      VOC - Multiple bots/widgets for the same brand depending on the point of contact
      * Difficulty: We want to hide "tree" responses when the customer is already logged in to the financier area.   ** Study ...

      Posted Nov 20, 2024 · Jean-Paul BIGOURIE

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      VOC - Displaying articles in the mailbox
      For a better customer experience, we would like the display of articles in the flow builder to be done in the same windo...

      Posted Nov 20, 2024 · Jean-Paul BIGOURIE

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      VOC - Organization with "categories" at the level of the administration of the trees of a bot
      We would like to know if it would be possible to set up an organization system at the administration level of the differ...

      Posted Nov 20, 2024 · Jean-Paul BIGOURIE

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      Sharing tickets - new option for public comments and not sharing status
      Hello,There's only 2 options for comments and status permissions in the ticket sharing parameters : - Make public & priv...

      Posted Nov 14, 2024 · Benoît VISEUR

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      Audit Log: Add filter for when Activity is Suspended
      Add Activity Filter in Audit Log for Suspended action Please give a quick overview of your product feature request or fe...

      Posted Nov 27, 2023 · Ryan Boyer

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      Register arrow keys and tab in Trigger creation
      Hello, I find myself trying to use arrow keys and tab as a way to navigate the Trigger create page.   I do this for othe...

      Posted Nov 06, 2024 · Ammy Hurtado

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      Save Filters and Additional Columns for Team Member Page
      Hi! I like the new Team Members layout, thank you! I am hoping you'll consider letting us add whatever columns we want....

      Posted Sep 22, 2021 · Heather Rommel

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