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Feedback - Mobile Apps
Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.
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I'm working on implementing Zendesk within my org, but we're running into a brick wall with follower functionality: We...
Posted Apr 04, 2024 · Justin Brooks
1
Follower
1
Vote
1
Comment
When using the Zendesk Support mobile app, there is no "Also on this ticket" indicator that another user is looking at t...
Posted Dec 21, 2021 · Alexandra Robinson
6
Followers
5
Votes
4
Comments
Please make the android support app have the ability to set the agent statusaway, online, invisible etc. Your android ch...
Posted Mar 04, 2024 · Brian Chapman
3
Followers
1
Vote
2
Comments
アプリからもPC版の目のマークやアイコンマークのように ほかの人がどのチケットを閲覧しているかわかるようにしてほしいです。
Posted Apr 24, 2023 · サポートクルー梅木
3
Followers
1
Vote
1
Comment
When in a messaging conversation, trying to apply a macro to the conversation causes the app to lock up about half of th...
Posted Nov 06, 2023 · Jason Ray
5
Followers
0
Votes
4
Comments
I am using the ZenDesk app on an iPhone14 and the /shortcuts I use to answer customers in chat are not available. This i...
Posted Aug 01, 2023 · Kristen Koehler
3
Followers
1
Vote
1
Comment
If you are using messaging and Omnichannel routing, there needs to be a way to set your status inside of the mobile apps...
Posted Nov 03, 2023 · Jason Ray
3
Followers
0
Votes
1
Comment
We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web bro...
Posted Nov 01, 2023 · WhatsApp Connector
2
Followers
0
Votes
1
Comment
Just a quick feature request - if I could see the Zen Sell widget in the app that would be so amazing. I realize that’s ...
Posted Jan 22, 2023 · Evan Cooper
4
Followers
1
Vote
3
Comments
Request: When Agent Workspace is enabled, agents using the Zendesk Support mobile app should be able to continue working...
Posted May 04, 2023 · David Rowe
3
Followers
0
Votes
1
Comment