Zendesk Beta - Omnichannel routing and agent status

Leave your comments for the omnichannel routing and agent status beta here.

Welcome to the Omnichannel Routing beta release community Pinned
- Barry Neary
- Zendesk Product Manager
- August 18, 2022 10:39
0 votes 6 comments
Omnichannel routing and agent statuses documentation Pinned
- Rob Stack
- Zendesk Documentation Team
- September 26, 2022 21:26
- Edited
0 votes 0 comments
I do not want to create tickets for abandoned calls with Omnichannel Routing, how can I configure my system?
- Rohan Gupta
- Zendesk Product Manager
- October 12, 2022 11:42
0 votes 0 comments
Omnichannel Routing: Capacity Rules Answered
- Jean Rossouw
- October 05, 2022 10:51
1 vote 1 comment
Using Omnichannel Routing for older tickets
- Meg Clarkson
- September 16, 2022 09:32
0 votes 3 comments
Routing by group
- Meg Clarkson
- August 23, 2022 15:21
0 votes 1 comment
Unified Agent Status Dashboard Answered
- Steve Plichta
- August 18, 2022 21:30
1 vote 1 comment
Does the early bird get all the worms? Answered
- Steve Plichta
- August 18, 2022 21:13
- Edited
0 votes 4 comments
How do I see callers waiting in the phone queue by using support views? - Rollout Complete
- Rob Stack
- Zendesk Documentation Team
- June 01, 2022 16:37
- Edited
0 votes 2 comments
Understanding changes between existing Talk functionality and omnichannel routing - Rollout Complete
- Rob Stack
- Zendesk Documentation Team
- June 01, 2022 17:08
- Edited
0 votes 5 comments
Understanding the call flow for Talk in omnichannel routing - Rollout Complete
- Rob Stack
- Zendesk Documentation Team
- June 01, 2022 16:34
- Edited
1 vote 6 comments
Calls in omnichannel routing - Rollout Complete
- Rob Stack
- Zendesk Documentation Team
- June 01, 2022 16:02
- Edited
2 votes 8 comments

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