Zendesk Explore EAP - Agent status historical reporting
New post-
Seeking Feedback on new Unified Agent State dashboard in Zendesk Explore0 votes 0 comments
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Time linked JIRA ticket was added0 votes 0 comments
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Update: New unified and custom agent state dashboard0 votes 1 comment
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Want to provide some EAP feedback?0 votes 5 comments
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For the times to be in chronological order0 votes 1 comment
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Error Code on Dashboard1 vote 1 comment
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Custom Status0 votes 1 comment
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Como obtener el resultado de SLA por agente en un periodo especifico0 votes 2 comments
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Agent's Daily Hour in State does not sum up to 24 hours0 votes 3 comments
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Documentation: Analyzing agent state1 vote 8 comments
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Documentation: Metrics and attributes for agent state and activities0 votes 2 comments
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How do I sign up for the Agent state and activity historical reporting EAP?0 votes 12 comments
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What is the Agent state and activity historical reporting EAP?0 votes 3 comments