Zendesk AI EAP - Generative AI
New post-
Announcing the Summarization & Text Enhancing EAP Pinned1 vote 9 comments
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Conflict between Message Intent and Training questions in BOT0 votes 0 comments
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I Am All In Answered0 votes 1 comment
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Will Generative AI in Guide support languages other than English? Answered0 votes 3 comments
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Advanced Bot not available0 votes 0 comments
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Not enabled tab intentions0 votes 0 comments
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Enhance writing no longer working0 votes 3 comments
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Summary inaccurately references to customer and agent0 votes 0 comments
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Enhance writing for selected text in reply0 votes 0 comments
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Include separate summary for internal notes2 votes 0 comments
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Lack of tracking for reporting2 votes 2 comments
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Pulling data from ticket fields to user record0 votes 1 comment
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Summarization captures PII1 vote 0 comments
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Bug report: clicking button "summarize" does give no effect0 votes 0 comments
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OpenAI integration Feedback- Week 10 votes 1 comment
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Expand + Tone Shift - Product feedback0 votes 0 comments
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Bug report: link corruption after usage of "enhance writing"1 vote 0 comments
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Bug - Inline images are being removed on any GPT action0 votes 0 comments
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Control over salutation and signature1 vote 3 comments
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ChatGPT Plus unable to access our knowledgebase articles0 votes 0 comments