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Zendesk AI EAP - Generative AI

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This feature was released on March 6, 2024, and its EAP has ended. See Using generative AI to summarize and enhance tic...

Posted Apr 28, 2023 · Jakub Konik

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Currently I see a limitation with using the generate a reply for articles in messaging. When an article is offered to a ...

Posted Apr 01, 2024 · Tim M

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Hi Team,   I have created multiple tickets for an user , the suggested reply was displayed only for one of the ticket bu...

Posted Sep 04, 2024 · Chandra Sekhar Dara

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We want to use Messaging as a diversion strategy by having the Generative AI generate replies from our KB as possible so...

Posted Apr 09, 2024 · Sami

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Hello, we are encountering problems giving the right answers to users who are interecting with the BOT. It often happe...

Posted Nov 27, 2023 · Elisa

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Hi, I requested the EAP by filling out the form more than a month ago and I don't get an answer... how could I apply for...

Posted Jul 16, 2024 · Francisca

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At the moment, generative AI in Guide appears only to support English. I understand it's in early access, but will more...

Posted Nov 17, 2023 · Paul K

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Hi All, Some of our clients choose to type “yes” instead of clicking on it when the Bot asks them to confirm something. ...

Posted Apr 23, 2024 · Ewa Kondratowicz

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Hi   Currently using the new EAP with the teams - the team like the summary version as this provide a good indication of...

Posted Apr 24, 2024 · Vicki Horne

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Hola, estoy siguiendo los pasos de este artículo: https://support.zendesk.com/hc/en-us/articles/6942732527130-Generative...

Posted Apr 24, 2024 · Marta Pons Martínez

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