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Zendesk AI EAP - Generative AI

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Hi,  When the AI generates a response based on our "Guide" articles, the URLs of the guide page are displayed in full in...

Posted Apr 10, 2024 · Florie Moyne-Picard

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In a perfect scenario if we presented a product or could determine the product based where the conversation starts and t...

Posted Apr 12, 2024 · Tim M

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I have created several unique bot answers and set up AI response generation with fallback responses.The AI answer is not...

Posted Apr 22, 2024 · 加藤

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We had a dropped call come in from an unknown number - and the call summary that was generated seems completely unrelate...

Posted Apr 04, 2024 · Alison Cook

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I'm wondering when the Generative AI for Bots and Automations EAP will end and become available as part of the Advanced ...

Posted Mar 27, 2024 · ext-caroline.hou

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Does the Generative replies for bots feature access any other data other than our knowledge base? Specifically, does it ...

Posted Mar 27, 2024 · ext-caroline.hou

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Hi there,  we have been whitelisted for the EAP for generative AI and I especially want to test the AI powered bot foll...

Posted Nov 15, 2023 · Philine

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When utilizing this functionality, it would be great to see the original text written and the various "enhanced" version...

Posted Mar 14, 2024 · Shannon Burgio

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Afternoon all, We recently started the Generative AI/EAP program. For some reason, we aren't able to toggle on the featu...

Posted Mar 19, 2024 · Zach Pitcher

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In German we differentiate between the formal "Sie" and the informal "Du", when addressing people. When generating answe...

Posted Feb 07, 2024 · Elina

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