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Zendesk AI EAP - Generative AI

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I set up a bot with canned responses. I am participating in testing the new generative AI module for response generation...

Posted Feb 20, 2024 · Bot Support Lucia

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The bot recognizes intents poorly: as soon as a word contained in a training sentence for an intent is recognized, the b...

Posted Feb 19, 2024 · Bot Support Lucia

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Cuando mi equipo usa la opción de mejorar la escritura para dar una respuesta amigable o formal, se reescribe la sugeren...

Posted Feb 28, 2024 · Natalia Maglioni

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The Generative AI works for chat, but not phone. We are getting this message on all phone calls when looking for a summa...

Posted Mar 01, 2024 · MacLean Fitzgerald

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Getting an "Insufficient data to generate ticket summary" error when trying to summarize chat conversations.

Posted Feb 28, 2024 · Mindy

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Hola, no está funcionando la clasificación inteligente solo vemos resumen pero no vemos detalle de intención, tono, idio...

Posted Feb 28, 2024 · Natalia Maglioni

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For "expand", I have the following feedback: - the AI uses "Hello [name]," but we usually use "Hi [name]" (hi and no co...

Posted Feb 23, 2024 · Fiona

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Hey Zendesk Team.  Do you plan to hold an calls for those on the EAP to get together with the product team? It would be...

Posted Feb 21, 2024 · John Ellery

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I have been noticing the Bot not recognizing the intent correctly for tickets, that have been closed and reopend again. ...

Posted Feb 20, 2024 · Elina

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Hello, If this is already implemented, please point me in the right direction, but if not, I would like to request this...

Posted Dec 05, 2023 · Adam Vorisek

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