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Zendesk AI EAP - Generative AI

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Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary...

Posted Nov 02, 2023 · Morten Kristensen

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It seems there is a lack of trackability when using Summarize, Expand and Tone Shift. This makes it difficult to assess ...

Posted Oct 27, 2023 · Morten Kristensen

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Hi There,    I am having trouble finding out how many messages our conversational bot's generative AI responses was su...

Posted Jan 22, 2024 · Victoria Thrash

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We would like to test the Gen AI functions of Zendesk in our test environment.To do this, we need to use articles that a...

Posted Feb 14, 2024 · Kerstin Graf

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I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to...

Posted Dec 14, 2023 · John Spilsbury

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Hi, I'm trying to test our generative chatbot, but the test window is not generating any replies.  For context, we cur...

Posted Feb 09, 2024 · Patrick Molyneaux

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We are finding that on using Enhance function the To and From names are switched.  This Became this:  Was To Julia Fro...

Posted Jan 26, 2024 · John Ellery

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Hey all,  First forum post so i apologise if I'm in the wrong place or duplicating a thread. We turned on the Generati...

Posted Jan 18, 2024 · John Ellery

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I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guid...

Posted Dec 06, 2023 · Alexey Smolyanyy

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Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

Posted Dec 06, 2023 · Jay K

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