Recent searches
No recent searches
Zendesk AI EAP - Generative AI
Show all
Sort by recent activity
Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary...
Posted Nov 02, 2023 · Morten Kristensen
5
Followers
2
Votes
1
Comment
It seems there is a lack of trackability when using Summarize, Expand and Tone Shift. This makes it difficult to assess ...
Posted Oct 27, 2023 · Morten Kristensen
8
Followers
6
Votes
5
Comments
Hi There, I am having trouble finding out how many messages our conversational bot's generative AI responses was su...
Posted Jan 22, 2024 · Victoria Thrash
4
Followers
3
Votes
0
Comments
We would like to test the Gen AI functions of Zendesk in our test environment.To do this, we need to use articles that a...
Posted Feb 14, 2024 · Kerstin Graf
1
Follower
2
Votes
0
Comments
I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to...
Posted Dec 14, 2023 · John Spilsbury
4
Followers
2
Votes
3
Comments
Hi, I'm trying to test our generative chatbot, but the test window is not generating any replies. For context, we cur...
Posted Feb 09, 2024 · Patrick Molyneaux
1
Follower
0
Votes
0
Comments
We are finding that on using Enhance function the To and From names are switched. This Became this: Was To Julia Fro...
Posted Jan 26, 2024 · John Ellery
2
Followers
0
Votes
4
Comments
Hey all, First forum post so i apologise if I'm in the wrong place or duplicating a thread. We turned on the Generati...
Posted Jan 18, 2024 · John Ellery
4
Followers
1
Vote
2
Comments
I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guid...
Posted Dec 06, 2023 · Alexey Smolyanyy
3
Followers
1
Vote
3
Comments
Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
Posted Dec 06, 2023 · Jay K
2
Followers
0
Votes
1
Comment