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Zendesk AI EAP - Generative AI

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Hi Brains Trust Hoping for some help on a particular use case. We have our Web Form in the Help Centre that is open acc...

Posted Aug 17, 2023 · Emily McCarthy

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At the moment, the OpenAI GPT feature adds a salutation and signature to every message. Even when a signature is already...

Posted Jun 09, 2023 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner

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I've turned on the feature, but the summarize button isn't available. 

Posted Dec 04, 2023 · Supervisor

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I Am All In
Answered
I want to be apart of this early access program

Posted Nov 25, 2023 · Krystal Boozel

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Hi We recently enabled the use of Generative AI EAP in our account, and we started the BOT settings with AI, we tried s...

Posted Nov 15, 2023 · Lucas Almeida

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Multiple agents reporting writing enhancement not working this morning (any type - friendly, formal, etc).

Posted Nov 08, 2023 · Gwendolyn Lee

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The summary generally refers to the requester as "the customer" in the summary, even if it's an agent or a third party, ...

Posted Nov 03, 2023 · Tatiana Christensen

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Hello, Our agents have interest in selecting a part of the reply that they have drafted to use the Enhance writing tool...

Posted Nov 03, 2023 · Tatiana Christensen

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Feature Request Summary:  We need to add a column to several of our Views which shows the actual name of the Skill(s) a...

Posted Aug 18, 2023 · Harper Dane

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PROS: The ability to summarize a conversation is beneficial to any CSR working the ticket because it will give you a q...

Posted Jun 21, 2023 · Renate Johnson

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