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Zendesk AI EAP - Generative AI

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The summarization captures PII details like the person's name and phone number. I even redacted the information first to...

Posted Aug 02, 2023 · Reshma Patel

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Hi team, We recently enabled the Intelligence EAP feature and ready to give some feedback about “writing enhance” funct...

Posted Jun 14, 2023 · Kirill Akimov

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Hi team, We recently enabled the Intelligence EAP feature and ready to give some feedback about this button in tickets:...

Posted Jun 23, 2023 · Kirill Akimov

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Placeholders in Expand Placeholder show in the editor rather than the actual detail, which means it cannot be sense che...

Posted Jun 20, 2023 · Alan Gibbons

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When an inline attachment is added in the text, currently the image gets overwritten with an Markdown code that later wh...

Posted Jun 09, 2023 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner

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Hi, I am experimenting with ChatGPT plus for creating summaries of articles and finding answers in our knowledge base (...

Posted May 19, 2023 · Timo Boezeman

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