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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      LOGIN LINK NOT WORKING
      Answered
      Can I get some help here? I cannot log in to our support zd. The link is not working. I can't chat with the helpdesk sin...

      Posted Sep 28, 2023 · X

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      Transfer Account Ownership
      Answered
      Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn...

      Posted Nov 09, 2023 · Elizabeth Chong

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      SSO for end users
      Answered
      Hi there, Our web app allows multiple auth methods for our end users. End users can sign in with either: email/password...

      Posted Jan 08, 2021 · Leah Lee

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      403 on agent login page after changing subdomain
      Answered
      After I changed my subdomain (e.g. from a.zendesk.com to b.zendesk.com) and I mapped it to a new external subdomain (e.g...

      Posted Nov 16, 2020 · David Zhang

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      Unable to sign in using jwt SSO
      Answered
      After generating a jwt and redirecting to /access/jwt?jwt= we get an error: "The unique request identifier was reused. P...

      Posted Sep 15, 2020 · Erik Beuschau

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      Remove/Update the "Account Name" displaying after Agent's name
      Answered
      Hi there, In the body of response emails, our Agents' names are followed by our account name in parenthesis.  For examp...

      Posted Oct 01, 2018 · William Flaugher

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      Zendesk SSO error - Please use one of the options below to sign in to Zendesk
      Answered
      Our customers are facing this error when using JWT SSO integration. Looks like some others on the internet have observe...

      Posted Jun 06, 2017 · Tapan Shah

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