Recent searches

No recent searches

Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

New post
Show all
    Sort by recent activity
      Company / Domain change (not subdomain)
      Afternoon all, I don't know if its an "account" issue, but its for all overall account so think its the best location.We...

      Posted Mar 14, 2024 · Lance Raymond

      3

      Followers

      0

      Votes

      1

      Comment

      Account Manager Contact Information
      I need to be in touch with our Account Manager. Can I be directed to that person? I have a very specific question for wh...

      Posted Mar 01, 2024 · Liz Jensen

      3

      Followers

      0

      Votes

      1

      Comment

      I can't seem to Cancel my subscription
      I've tried every angel to cancel subscription and according to ZenDesk they need the subdomain, which was set up by disg...

      Posted Apr 30, 2024 · Mark Shawzin

      1

      Follower

      0

      Votes

      1

      Comment

      Account Cancellation
      I have been ushered through the Help windows, Chat etc, but the instructions below don't offer a Zendesk Products ??icon...

      Posted Jan 08, 2024 · Steve McWilliams

      4

      Followers

      -2

      Votes

      2

      Comments

      Overcharged and Account moved to wrong teir
      Answered
      Been massively overcharged and moved to an account we did not approve.Submitted a ticket (#12257717) and has been over a...

      Posted Jan 23, 2024 · Joshua Curci

      4

      Followers

      0

      Votes

      5

      Comments

      Despite lofty promises, still billed incorrectly
      Answered
      I previously had this post (which has been removed from the forum, I guess because the service level wasn't something Ze...

      Posted Mar 01, 2024 · Tom Erik Skjønsberg

      3

      Followers

      0

      Votes

      3

      Comments

      Unexpected Fees and Communication Issues
      Answered
      Our company, a long-time user of Zendesk, recently faced a frustrating situation. Without any prior notice, we discovere...

      Posted Mar 08, 2024 · Mercular.com

      3

      Followers

      0

      Votes

      1

      Comment

      Account
      I'm lost. For some reason it let me get my new password. Then it jumps me somewhere else. I'm not getting it guess.

      Posted Feb 29, 2024 · Broderick Scott

      2

      Followers

      0

      Votes

      1

      Comment

      My account has been deactivated due to non-payment. How can I solve the problem?
      Hello, our account has been deactivated because of a default of payment because it is impossible to pay directly on Zend...

      Posted Feb 26, 2024 · Sophie

      2

      Followers

      0

      Votes

      1

      Comment

      Terrible Service
      I've been trying to get help for over 1 month.  I've been charged full amount for my plan (twice) since I've opened the ...

      Posted Feb 20, 2024 · Jon Yelton

      2

      Followers

      0

      Votes

      2

      Comments