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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
      Answered
      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      Posted Jul 24, 2023 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
      Answered
      as above

      Posted Aug 11, 2023 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
      Answered
      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      Posted Jul 07, 2023 · mfg

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      Need help changing one of my brand's prefixes.
      Answered
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      Posted Dec 29, 2023 · Nate Moss

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      Routing Flow Assistance
      Answered
      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      Posted Oct 12, 2023 · Sandoval Perreira

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      Sandbox Question
      Answered
      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      Posted Oct 09, 2023 · Cassandra Anton

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      Using SSO for End Users
      Answered
      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      Posted Sep 13, 2023 · Alyssa Truesdale

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      Zendesk end-user authentication
      Answered
      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      Posted Aug 01, 2023 · Welly Wind

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      Can not login mobile application
      Answered
      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      Posted Jul 13, 2023 · Dong Nguyen

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      Users PRofile no longer showing Guide, or Reporting Icons
      Answered
      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      Posted Jul 06, 2023 · Jabari Sparkman

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