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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Help making changes to the Zendesk System
      Answered
      Hi, Wondering if someone can help me and provide me with some key details to guide me on the right track for making the...

      Posted Jul 05, 2023 · Luca Hartshorn

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      How many authenticated visitors are allowed in Suite Growth and professional(not asking aboutagent)
      Answered
      We have our FAQs/Help page for our website that we would like to move to Zendesk. And only our platfrom users should be ...

      Posted Jun 23, 2023 · Hunny Sharma

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      Assigning SSO options specific to organization
      Answered
      Hello I have multiple organizations and each of the organization has their own Identity Provider. Therefore I have setup...

      Posted Jun 14, 2023 · abhishek sen

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      Duplicate Entire Zendesk Setup
      Answered
      Hello! My name is Patrick, owner of an eCommerce Customer Agency. Whenever I have new clients who are not Zendesk users...

      Posted May 23, 2023 · Patrick Argao

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      Need assistance with Zendesk Suite integration
      Answered
      Hi Zendesk Community! I hope this message finds you well. I recently started using Zendesk Suite for my business and I'...

      Posted May 25, 2023 · Bizistech

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      Security Configuration Settings - TLS 1.2
      Answered
      Can anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 ...

      Posted Jun 28, 2023 · Rhonda Ward

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      Can we add 2 host names under same subdomain?
      Answered
      Hi!I am looking to add 2 host names that can be added under the same subdomain.

      Posted Jun 12, 2023 · Venkat

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      Are webhooks included when spinning up a new sandbox?
      Answered
      I need to spin up a new sandbox for testing. We currently have 5 webhooks active in the sandbox, and I'd like to add the...

      Posted May 16, 2023 · mfg

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      Multi Brand Host Mapping
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      Hello- can I please confirm it is possible to have unique hosts mapped for each brand in a single multi-brand Zendesk te...

      Posted May 09, 2023 · Paul McCabe

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      pop up to log into zendesk repeatedly
      Answered
      For the last week or so, after our agents are logged into zendesk , we continously get pop ups to log in again when ever...

      Posted May 04, 2023 · Michelle Jacob

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