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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Zendesk - OKTA SSO SAML
      Answered
      Hello  I configured "Zendesk - OKTA SSO SAML" and it seems work with agent, admin account. but my end-user also affect...

      Posted Jul 20, 2021 · Richard Lee

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      Zendesk Support with JWT
      Answered
      I am trying to set up JWT to submit tickets. The JWT method seems to work only when the user is trying to submit the tic...

      Posted Jul 14, 2021 · Reza Nadri

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      Incident Notification
      Answered
      Hi Zendesk,  We would like to have Incident notifications sent to our Zendesk admins via email so we are ahead of any d...

      Posted Jul 07, 2021 · Lilian Kimari

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      Unknown Error During Log-In
      Answered
      While logging in, I receive an unknown error that's not related to my username or password. When this happens, the only ...

      Posted Jun 23, 2021 · Alec Rogers

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      Account Blocked
      Answered
      So we've been using the Phone/SMS number provided by zendesk for a while now But today it said "Account blocked" When ...

      Posted May 21, 2021 · D- Ash

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      Zen desk login using Okta
      Answered
      Hi there, We will be using Okta to login to Salesforce from next week. Currently we have a Salesforce plug-in connected...

      Posted May 17, 2021 · Sri Anumolu

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      End Users not able to log in on Chrome browser
      Answered
      Dear Community, We have received a few reports that some End Users are not able to log in to our Zendesk subdomain. The...

      Posted May 13, 2021 · Saro Jamkossian

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      No messaging bar in Agent workspace despite admin role
      Answered
      Hi, I am looking for a solution since one hour but simply cant find it. We have the Zendesk suite Growth Plan. I am th...

      Posted May 04, 2021 · Roman Safronov

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      zendesk>Surpport>get auditLog failed with 403 forbiden
      Answered
      Hi,   I am trying to get the audit log with the support API /api/v2/audit_logs, but I failed with the below error msg:...

      Posted Apr 27, 2021 · Michelle Xie

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      GUI Layout for Techs
      Answered
      Hello, Is it possible to change how the Support page looks for Agents?  I am looking to change the layout and overall ...

      Posted Apr 16, 2021 · Kurtis Overdorf

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