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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to logout uses when they've logged in on a custom portal
      Answered
      We have a custom portal where our users login. The entire login process is the Authorization grant flow and once Logged ...

      Posted Apr 12, 2021 · Groffer Anderson

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      Multiple organizations with SSO to the same Enterprise account
      Answered
      We have 2 distinct organizations of licensed agents accessing the same one Enterprise account.  One organization uses Mi...

      Posted Mar 23, 2021 · Jeff Mooallem

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      What is the difference between the 'Collaboration add-on' and 'Linked ticket App'
      Answered
      Hi our team is looking to add some functionality to have a side conversation about a ticket.  In my process of looking a...

      Posted Mar 17, 2021 · Shona

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      Zendesk login issue
      Answered
      Hi There,   I'm unable to login into my Zendesk application- neha@smartq.zendesk.com

      Posted Mar 15, 2021 · Neha

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      How many Customers do each of the plans support
      Answered
      Can you please identify how many customers do each of the paid plans support? 

      Posted Feb 17, 2021 · Evan Bartholomeusz

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      Can I add guide, talk, chat etc. to Zendesk support plans?
      Answered
      Hi, Can I add guide, talk, chat etc. to Zendesk support plans? I was able to find these options earlier in the pricing ...

      Posted Feb 04, 2021 · Akanksh Narayana

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      Zendesk JWT how to send custom data?
      Answered
      Hello!We have a closed common info on Help Center for our customers. We use Zendesk SSO JWT for authorization from https...

      Posted Feb 01, 2021 · Grigory Fateyev

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      How to change the owner name.?
      Answered
      My wife create the zendesk account whit her name and i need to change the owner name how can i do it

      Posted Jan 25, 2021 · ricardo gon

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      Several customers are unable to log in
      Answered
      Hello, Two of our customers are unable to log in on Zendesk from time to time. However, they have been able to log in i...

      Posted Jan 20, 2021 · Sanne van der Wal

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      License Tracking
      Answered
      Hi There, Wondering if there is a quick solution in finding how active licenses are ie: check all granted licenses and ...

      Posted Jan 12, 2021 · Kyle Brown

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