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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Changing/Translating System Texts
      Answered
      Hi everyone, I'm wondering if anyone knows if it's possible to change or translate the system texts in Zendesk. We're u...

      Posted Feb 16, 2023 · Rasmus Lynggaard

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      Cannot log in
      Answered
      I tried logging in with my username and password but it's saying it is incorrect. I tried using the Forgot Password opti...

      Posted Apr 12, 2023 · RMG Customer Service

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      Zendesk
      Answered
      Dear Team and All, We are new on this Zendesk and while we are setting up this ticketing system, we are facing few issu...

      Posted Apr 12, 2023 · IT Helpdesk

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      Zendesk and Browser Compatibility: Best Practices for Optimal Performance and Functionality
      Answered
      I'm experiencing some issues with Zendesk where the application is not loading properly. Specifically, when I try to acc...

      Posted Mar 10, 2023 · Carol T Jenkins

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      Zendesk is not loading
      Answered
      My contributor is unable to access Zendesk on their end. 

      Posted Mar 02, 2023 · CommunityForce Support

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      Someone Deleted My Views
      Answered
      Hi! Someone from the org deleted my views, just checking if it's possible to see who did it and if I can still restore t...

      Posted Feb 18, 2023 · Patrick Cayabyab (YUM Email)

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      Using Google Social Login within same organization for agents and end-users
      Answered
      Hello everyone, We would like to have some of the users from our company be agents and others be end users. I am assumi...

      Posted Feb 17, 2023 · Sebastian Toro

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      Zendesk, Azure AD SSO and external users
      Answered
      Hi, I am interested in setting up SSO with Zendesk using Azure SSO.  I know it is possible to do, my query is around ex...

      Posted Feb 16, 2023 · Michael Lawson

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      Prepping for Corporate Domain Change
      Answered
      Hello, all!  Our company is changing our domain and I'm trying to document all of the things I need to make sure get up...

      Posted Feb 06, 2023 · Joshua Bentley

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      Option to Remove Chat, Talk, & Message Icons from Agent Workspace
      Answered
      We only use the email channel to communicate with out customers, and do not offer chat, text, or calls. The icons for th...

      Posted Jan 21, 2023 · Ann McKinney

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