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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Unable to access my admin center, need to replace my ssl certificate
      Answered

      Posted Sep 23, 2021 · Cynthia Adrien

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      Help Center: End User Authentication - Bypassing SSO/SAML
      Answered
      Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) ...

      Posted Dec 08, 2021 · Karl Schoppe

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      Zendesk Talk is activated, but widget does not show in account
      Answered
      Hello, we have recently activated Zendesk Talk in our account.  But, despite Talk being activated, we have no option to...

      Posted Nov 11, 2021 · Silvana Conrad

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      Forget Password Email Does Not Include Link
      Answered
      Several of our end-users are unable to reset their password. Scenario:  Select Reset Password on Sign In page  Enter e...

      Posted Nov 09, 2021 · Franki Cricchio

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      Chat Support
      Answered
      Did zendesk remove the built-in chat support for agents/admins? I can't find it any longer. 

      Posted Oct 26, 2021 · Josh

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      export the 'Activity Feed' to excel file.
      Answered
      Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.

      Posted Sep 28, 2021 · Wayne Wei

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      SSO Issue
      Answered
      Hi,  Pre covid I had setup Zendesk so that when someone clicked the link "ourdomain.zendesk.com" etc They were taken to...

      Posted Sep 24, 2021 · Steve Y

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      Zendesk sign in implementing
      Answered
      Good afternoon, we have a website created with a Vue.js framework and we are using Zendesk as a separate subdomain to co...

      Posted Sep 15, 2021 · Alex Mograine

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      Receiving error: JWT signature invalid, when using the sample code shared.
      Answered
      {myloginur}?kind=error&message=JWT+signature+invalid.+The+signature+cannot+be+verified%2C+check+that+your+tokens+matchI ...

      Posted Aug 25, 2021 · Kumail Raza

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      On Enterprise, does a custom Role ALWAYS use an Agent license?
      Answered
      We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we h...

      Posted Jul 22, 2021 · John

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