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Zendesk Support EAP - Triggers on Custom Objects

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Use this community forum We'd like to keep feedback as social and collaborative as possible, so we invite you to follow ...

Posted Oct 23, 2023 · Shishir Sharma

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This EAP is still in development but we are taking sign ups ahead of the release date. There are a few requirements to ...

Posted Oct 23, 2023 · Shishir Sharma

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The triggers on custom objects EAP allows you to create and execute triggers based on your own data, all within the Zend...

Posted Oct 23, 2023 · Shishir Sharma

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I'm looking to create a field on an object that counts the number of times the customer has used a product.  I'd like th...

Posted Nov 15, 2023 · Dan Cooper

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Is there a URL or a URL method I can use for a 3rd party contact center that will pop a new ticket window?   I can trigg...

Posted Apr 10, 2024 · Michael Leger

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Hi, I was testing this new functionality for object creation (as that's what I need right now) and it works well. Altho...

Posted Nov 09, 2023 · Lydia C

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Good afternoon. I would like to know if there is any way to create conditions for fields linked to custom objects. Exa...

Posted Jan 30, 2024 · Renato Fiorezze Silva

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Hi, I want to check the requester's email in a trigger. For example if abc@xyz.com sends an email to my email channel n...

Posted Dec 08, 2023 · Atul Upadhyay

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I'm trying to set an object trigger condition against a date field on the object and the Is within the previous/next opt...

Posted Nov 14, 2023 · Dan Cooper

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