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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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Tracking agent productivity in Zendesk | Customer success checklist

Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs...

Posted Jun 20, 2024 · Grace Maxon

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Gamification | Customer success checklist

Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

Posted Jun 20, 2024 · Grace Maxon

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Service level agreements | Customer success checklist

Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your p...

Posted Jun 20, 2024 · Grace Maxon

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What SLA for a B2B tech start-up?

Hi, I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly wor...

Posted May 28, 2024 · Armelle

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Agent productivity in Zendesk | Customer success checklist

Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the cu...

Posted Jun 17, 2024 · Grace Maxon

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Organizing and Optimizing your Zendesk

This month’s Success with Zendesk release is all about getting the most out of your instance with quick and easy organiz...

Posted Apr 19, 2024 · Grace Maxon

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Seeking Advice: Differentiating Customer Types in Our Support Platform

Answered

Hello Community, I’m looking for some guidance on how to visually distinguish between two distinct groups of customers ...

Posted Apr 19, 2024 · Gabi

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A/B Tests to run on tickets?

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A question for the community - what A/B tests have people had success running on tickets in their instances? I was able ...

Posted Apr 02, 2024 · Andy F.

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Idle user in messaging: send automatic message and update ticket status

Answered

Hi there! Can we set up the following flow? If a user doesn't respond to the agent's message in the messaging channel...

Posted Mar 26, 2024 · A A

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Advice Needed! Business Rules / Schedules & Coverage

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Hi! I'm looking for some advice on how best to set up business schedule rules that represent our 'follow the sun' cover...

Posted Jan 23, 2024 · Alexander Coburn Davis

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