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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Multiplacement for articles workaround suggestions
      Answered
      Hi Community, I know multi-placement for articles is not possible at the moment, so I wanted to see what other users ar...

      Posted Jan 16, 2024 · Rebeca

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      Getting ready for artificial intelligence with Zendesk
      This month’s Success with Zendesk release is all about Zendesk and artificial intelligence. AI is the hot new trend in t...

      Posted Feb 16, 2024 · Delores Cooper

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      Forcing customer journeys
      Answered
      Hi all! Posting this for sourcing tips and ideas from the community – either technical or "tactical". Mine it's a very...

      Posted Feb 13, 2024 · Federico

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      Zendesk free training: Which category should a CSM select for their focus.
      Hi Z - Team, I was delighted to learn of Zendesk's free training on their products/services.  As a Customer Success Ma...

      Posted Feb 08, 2024 · ML Ross

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      Setting up multiple support portals
      Answered
      Hello, I'm exploring how we can migrate all of our support options into Zendesk. We currently have an external public-...

      Posted Jan 08, 2024 · Anthony Murillo

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      Case closed emails
      Answered
      Hello, in the experience of other support agents serving B2C users, do you guys ever trigger emails to users that their ...

      Posted Dec 05, 2023 · Deke Marquardt

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      Best Practices? Communicating Bugs Being Worked on by Programming
      Answered
      What are your Best Practices for communicating bugs that your programmers are already working on, to your Support Depart...

      Posted Sep 18, 2023 · Dana B

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      Best practices for discontinuing email as a support channel
      Answered
      Instead of sending an email, we're embarking on a big push for customers only to create tickets via the Zendesk web form...

      Posted May 07, 2022 · Allen Lai | Head of CX at Otter.ai

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      Zendesk for Outage Management?
      Answered
      Does anyone have experience using Zendesk for outage management? We're looking for pre-formatted tickets or templates w...

      Posted Mar 23, 2021 · Luke Bruce-Smith

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      Looking for the most efficient setup for my situation!
      Answered
      Just to give everyone that's reading this a quick overview of what I'm trying to accomplish:  I currently have 1 admin ...

      Posted Jan 28, 2021 · Timothy Lee

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