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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Improving your customer experience with Zendesk Messaging
      The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most va...

      Posted Nov 30, 2023 · Delores Cooper

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      Question for Zendesk users: how do you notify your users about bug fixes?
      Answered
      I'm interested to hear from other Zendesk users about how you notify users when a bug related to their ticket has been f...

      Posted Feb 22, 2018 · Bob Charpentier

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      When manually connecting Organizations to show up data on the Salesforce config app
      Answered
      I have internal users that submit manual Zendesk tickets on behalf of external users (they are active Organizations) but...

      Posted Dec 19, 2023 · Erica Silas

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      Hierarchy Setup
      Answered
      Hi All, I need help in a use case where an agent assigned to a ticket does not work in the given TAT, the notification...

      Posted Dec 15, 2023 · Akanksha Shukla

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      Best Practices for an omni-channel tiered tech support structure
      Answered
      I'm looking for some best practices on using Zendesk in a tiered tech support environment. We are testing OCR and adding...

      Posted Oct 31, 2023 · Stephen Whyte

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      Want to filter tickets based on whether the schedule is active
      Answered
      We have a number of schedules set up for our different customers that overlap, so during any 24-hour period, different t...

      Posted Nov 27, 2023 · Claire Valentine

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      Organization mapping for clients who share the same email domain(s)
      Answered
      Hi All, What We have a major issue today where our client users' home of record is our home grown platform user admini...

      Posted Dec 11, 2023 · Jimmy Rufo

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      How do you gather Feedback that comes in your tickets?
      Answered
      We receive thousands of emails every month and we want to make sure that our customer's feedback is being heard when it ...

      Posted Oct 18, 2023 · Anastassia Solomatina

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      FDA Compliance
      Answered
      Hello. Has anyone created any FDA compliance document so far? I'm starting one regarding requisites and privacy policy...

      Posted Nov 07, 2023 · Servicio de Atención al Usuario

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