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Zendesk Support Beta - Modernized Conversational Experience
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The Zendesk Agent Workspace is modernizing the look and feel of the ticket conversation interface to help agents quickly...
Posted Mar 15, 2024 · Amisha Sharma
35
Followers
8
Votes
36
Comments
There are a few requirements to be part of this beta program:: You need an account that has the Zendesk Agent Worksp...
Posted Mar 15, 2024 · Amisha Sharma
14
Followers
0
Votes
16
Comments
Feedback is very important to us! We believe that this community forum is one of the best ways to share your feedback an...
Posted Mar 15, 2024 · Amisha Sharma
3
Followers
0
Votes
0
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Our agents are very focused on AHT, and don't always remember to go to the Intelligence panel, or to the Requester Inter...
Posted Aug 19, 2024 · Molly Fields
1
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0
Votes
1
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First of all, this update is great! Visual refreshments are always welcome and appreciated. However, we noticed a few th...
Posted Apr 16, 2024 · Tommy
6
Followers
0
Votes
6
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We have a lot of team-to-team tickets, so with MCE, all comments are from agents and hence, have a gray background. It ...
Posted Jul 12, 2024 · Jamie Noell
2
Followers
1
Vote
2
Comments
The conversation view is great but some messages are now sqashed, only taking up ~30-40% of the width of the browser/con...
Posted Jun 06, 2024 · Chris Sinclair
1
Follower
0
Votes
0
Comments
From what I remember, the non-MCE version had a notification confirming that my in-progress messages were being saved a...
Posted May 20, 2024 · DS RF
4
Followers
6
Votes
4
Comments
I have noticed that since the change our articles that are linked from our Knowledge Guide are no longer links they are ...
Posted May 31, 2024 · Jena Diveley
2
Followers
0
Votes
0
Comments
When a customer sends us an image via Messenger the image is not visible to agents, attempting to click on the image or ...
Posted May 09, 2024 · Daniel Dallimore
1
Follower
0
Votes
0
Comments