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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Tickets left open after "successfull" Answer Bot suggestion
      Answered
      Hi everyone I hope I'm not duplicating a question already asked here but I've spent the last hour or so searching and c...

      Posted Jan 04, 2022 · Emmet Haughian

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      Undo changes to flowbuilder
      Answered
      Is there any way to undo changes made in flowbuilder that were automatically saved? Like reset to last published version...

      Posted Nov 25, 2021 · Fabian Hänggi

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      automations not triggered
      Answered
      Hi Community, I have trouble with a Zendesk automation not getting triggered. We need the following automations which I...

      Posted Nov 12, 2021 · dominik.jemec

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      Why I can't rating?
      Answered
      Hello. I received an email with the title "How would you rate the support you received?" But, the problem has not been...

      Posted Nov 04, 2021 · Yuji Tokutake

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      Enable button is grayed out.
      Answered
      We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to ena...

      Posted Nov 01, 2021 · Steve Lacoss

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      satisfaction rating
      Answered
      Get blank screen and error 401 when rating.

      Posted Oct 31, 2021 · Ole Andre Heggdal

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      Automated notification to agent when ticket's been assigned for 24 hours without any updates
      Answered
      I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 ...

      Posted Oct 27, 2021 · Anette Wold Ylenstrand

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      Do questions really help the bot find articles?
      Answered
      I keep hearing that having a question as a title or heading helps the bot find articles better Is this true? How can a...

      Posted Oct 25, 2021 · Rich Andersen

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      Abasing in CSAT
      Answered
      Hi All We Found agent can change the CSAT by open Like of survey to another browser and give Good SurveyAre there any w...

      Posted Oct 24, 2021 · Ebram Shehata

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      Rebranding the Answer Bot in the modern web widget
      Answered
      Hello, I am in the process of setting up chat for our organization, and I wanted to know how to change the Answer Bot's ...

      Posted Oct 21, 2021 · Hawkeye Area Community Action Program

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