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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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Hi, I am trying to setup an automation to assign New tickets that DO NOT have an assignee after 60 minutes, to be automa...

Posted Aug 28, 2018 · John Basile

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I am creating an automation to fire after a week and it throws this error even though I set the ticket hours since pendi...

Posted Dec 21, 2020 · Aditi Madan

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If anyone knows how to create a mechanism to alert Zendesk support when a large number of emails arrive in a short time,...

Posted Jan 13, 2021 · 丸岡

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Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have pu...

Posted Jan 06, 2021 · Ad Astra Support

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