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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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How to add URL in flow builder?
Answered
Hi there, May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding bu...
Posted Apr 28, 2022 · Jessica Fong
3
Followers
2
Votes
2
Comments
I haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set ...
Posted Apr 26, 2022 · Eckhard Doll
2
Followers
0
Votes
6
Comments
Document Recommendation Logic
Answered
Hi. Is the document "A" excluded from the recommendation when a customer searches the Help Center, reads the document "...
Posted Apr 26, 2022 · 정문균
2
Followers
0
Votes
1
Comment
Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot,...
Posted Apr 22, 2022 · Gwyn Mabo
3
Followers
1
Vote
1
Comment
Hi, How to automatically append 2-3 related articles to the ticket when auto-responding? For example, customer emails u...
Posted Apr 08, 2022 · Anthony
3
Followers
-1
Votes
2
Comments
Hi, we are updated the answer bot message related string files, But it is not reflecting the app side. It is showing t...
Posted Apr 01, 2022 · Krishnakumar D
3
Followers
0
Votes
8
Comments
I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it...
Posted Mar 30, 2022 · Phil Baker
2
Followers
0
Votes
3
Comments
Answerbot created a ticket
Answered
I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the ...
Posted Feb 22, 2022 · Nikki
2
Followers
0
Votes
1
Comment
Hello,I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a...
Posted Feb 03, 2022 · Generation Global Support
3
Followers
1
Vote
2
Comments
I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days lo...
Posted Jan 24, 2022 · Maxine Levine
2
Followers
0
Votes
1
Comment