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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Issue with Answer Bot suggested articles
      Answered
      Hi!I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set ...

      Posted Jul 16, 2021 · Mia Katarina Andric

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      Automatic Responder after x hours of no message/answer from our org
      Answered
      So I need the following logic: Ticket is created -> if no one in our org did answer to this ticket after 6 hours, the ...

      Posted Mar 18, 2021 · Dominik Leeb

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      Filter not working for answer bot
      Answered
      I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://suppor...

      Posted Jul 08, 2021 · Lorenzo

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      Csat Automated survey wasn't created
      Answered
      Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated ema...

      Posted Jul 01, 2021 · Account Management

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      Setting up Trigger based on Requested value
      Answered
      Hello Folks, Looking to see if there is a way that through Triggers or other functionality that I can have a notificati...

      Posted Jun 29, 2021 · Joshua Lapointe

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      Answer Bot suggestions on subject line
      Answered
      I'm aware that Answer bot suggests articles based on the first 75 words of the article (or it weighs it more heavily as ...

      Posted Jun 24, 2021 · Oscar Velez

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      Automating Two Follow-Up Responses For Customers
      Answered
      Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer'...

      Posted Jun 19, 2021 · zach.prasser

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      Answerbot for Zendesk Messenger
      Answered
      In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you...

      Posted Jun 03, 2021 · Emily Czechowski

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      Ideas on how to improve the Answerbot click-through rate
      Answered
      Hi, We have been using Answerbot for about 4 months on tickets raised via email.  Our click-through rate is at 9.1%.  W...

      Posted Apr 28, 2021 · Julie Foster

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      Broken Satisfaction survey CSAT
      Answered
      I have set up the Customer Feedback (Satisfaction check). It states (here https://support.zendesk.com/hc/en-us/articles...

      Posted Feb 12, 2021 · Aleksandra Budnik

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