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Q&A - AI and automation
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Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot ...
Posted Feb 28, 2023 · Charlene Javier
3
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2
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Hello ! We're wondering if anyone had this issue, and how they've solved it. We're planning to switch from the classic ...
Posted Oct 14, 2022 · Admin Revops
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So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main to...
Posted Feb 20, 2023 · Kārlis Stenders
11
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2
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5
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Chat Bot "Back & Return feature"
Answered
Greetings, I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" featur...
Posted Aug 09, 2022 · 김범준
5
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2
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3
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Does anyone know if there is a way for me to get images that the user uploads into the chatbot? Currently in my flow bu...
Posted Jul 22, 2024 · shyan yong
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Hi there, We are on an enterprise plan and I have admin access but when trying to load up the Autoreply section it is ...
Posted Jul 01, 2024 · David Green
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Can we add hyperlinks in Answer Bot?
Posted Jul 21, 2022 · 客服代理M
5
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Automations
Answered
Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24....
Posted Aug 10, 2021 · Rustam Samadzade
4
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10
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Hi there, I hope you can help. I have set up an automation for requesters to get a follow up email. I've used tags in o...
Posted Apr 22, 2024 · Thomas
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10
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We make heavy use of the proactive tickets app, which creates a new view whenever a campaign gets run. I'd like to preve...
Posted Apr 24, 2024 · mfg
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