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Q&A - AI and automation
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Auto Message Whatsapp
Answered
I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them ...
Posted Nov 23, 2023 · Joe
5
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1
Vote
5
Comments
Hello everyone, We have recently implemented automation for sending follow-up emails to Requester (Automation...
Posted Jun 21, 2023 · Maria
5
Followers
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4
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We need a feature that allows admins to set up triggers for adding internal comments to tickets. This will primarily ben...
Posted Feb 29, 2024 · Andy Hidalgo
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1
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0
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Intelligent Triage on Voicemail?
Answered
There may be a post or article on this already, but I didn't find anything when I did a quick search. Can someone confir...
Posted Feb 27, 2024 · Joshua Bentley
2
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2
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PowerAutomate JSON Failure
Answered
Hello, wondering if anybody else has ran into this issue. We run a Power Automate flow to change the Requestor field (...
Posted Feb 21, 2024 · Ammy Hurtado
2
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1
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Alright, this might be kind of a big ask--but I'm curious to hear other's ideas. The vision is to pool random tickets re...
Posted Jan 31, 2024 · Alyssa Libo
2
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1
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Autoreply depending on keywords
Answered
Autoreply when keywords like 'return' 'exchange' 'cancel' are included to assure the customer someone will look into i...
Posted Jan 08, 2024 · Rodrigo M.
3
Followers
0
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4
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3 Strike - Automation
Answered
Hi everyone, I'm thinking about creating an automatic process to Zendesk do the "3 strikes rule" then, close the ticket...
Posted Feb 20, 2024 · Danilo Moretti
3
Followers
0
Votes
3
Comments
I use dynamic content in order to localize all strings on the CSAT, but specifically with the drop down options, those s...
Posted Jan 29, 2024 · JC-Support
2
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1
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Hy everybody, Is it possible to change to the ticket subject (https://help.successcx.com/hc/en-au/articles/1832057164840...
Posted Jan 30, 2024 · Gabi
3
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0
Votes
2
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