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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...

Posted Nov 22, 2023 · Gagan

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Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answ...

Posted May 24, 2023 · Alex Garcia

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Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...

Posted Apr 01, 2022 · LottieFiles

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Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...

Posted Jan 18, 2024 · Sonali Dmello

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Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...

Posted Jan 08, 2024 · Phillip Morris

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Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...

Posted Dec 29, 2023 · Kirill Akimov

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Hello,  I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...

Posted Dec 13, 2023 · Viorel Parvan

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Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...

Posted Dec 07, 2023 · Nikki Mier

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We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...

Posted Dec 01, 2023 · Mandy Labriola

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How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?

Posted Nov 09, 2023 · Guest Experience Admin

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