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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Flow Builder with Chat GPT Bot via Sunshine Conversation?
      Answered
      Hi, can I use Sunshine Conversation to build my own bot but still link this somehow back to Flow Builder / Answer Bot i...

      Posted Jun 22, 2023 · Tobias Hermanns

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      Set up a Trigger to Only Send a CSAT Survey if a Certain Custom Field is Set
      Answered
      We want to start using CSAT but would like to see if there is a way that CSAT will only get sent out if the agent select...

      Posted Aug 24, 2023 · Kate Horner

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      Hang Chats
      In some instances, after the Bot connects customer to an available agent, the chat hangs in the lobby with no notificati...

      Posted Aug 16, 2023 · Cozzeka

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      Multiple Bots for Different Pages: Can they be set up?
      Answered
      I want to switch from live chat to messaging and use conversational bots, but struggling with some information on how to...

      Posted Aug 14, 2023 · Jeremy Mifsud

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      Answer Bot pulling articles from wrong Help Centre
      Answered
      I have Brand A and Brand B I've created an answer bot for Brand B but when I try to link an article only articles from ...

      Posted Aug 11, 2023 · Cristiano Pereira da Costa

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      Automation Question - Notification after 2 PM CST
      Answered
      Hello, is there a way to have Zendesk send a notification after a specific time has passed (example 2 PM CST)? Our Treas...

      Posted Aug 08, 2023 · Hannah Lucid

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      Best Practice Question - Termed Requester
      Answered
      Hello,   We are a B2E support team that was wondering what the best practice for tickets when the requester is no long...

      Posted Aug 07, 2023 · Hannah Lucid

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      CSAT Surveys Validity Timeframe
      Answered
      Is there a maximum number of days a customer can respond to a survey?

      Posted Aug 04, 2023 · Ricardo Tolentino

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      ChatGPT for private knowledge
      Answered
      Anyone have a chatGPT tool that can leverage private knowledge bases? So far my research only yields app that can use pu...

      Posted Jul 19, 2023 · Victoria Thrash

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      Automation for outstanding cases to close after a deadline.
      Answered
      Good afternoon, I would like to know which version I can perform automation for pending cases to close after a deadline....

      Posted Jul 13, 2023 · Nathalia Decker

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