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Q&A - AI and automation
Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.
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Answer Bot Survey
Answered
Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...
Posted Jan 03, 2023 · Kandice Allred
4
Followers
1
Vote
1
Comment
Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...
Posted Sep 14, 2022 · Gauri Sanil
2
Followers
1
Vote
0
Comments
If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...
Posted Dec 19, 2022 · Lara McCaleb
5
Followers
0
Votes
3
Comments
Hello! I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...
Posted Dec 01, 2022 · Rebeca
2
Followers
0
Votes
3
Comments
When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....
Posted Nov 30, 2022 · Justin Rader
4
Followers
1
Vote
2
Comments
CSAT customization
Answered
I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...
Posted Nov 25, 2022 · akash kumar
6
Followers
0
Votes
4
Comments
Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...
Posted Nov 09, 2022 · Jennifer Landry
4
Followers
0
Votes
1
Comment
Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...
Posted Oct 11, 2022 · Stacy Robinson
2
Followers
1
Vote
1
Comment
CSAT broken Link
Answered
We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...
Posted Sep 15, 2022 · Alan MUNTADAS
2
Followers
0
Votes
6
Comments
Chatbot functionality based on FAQ
Answered
I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?
Posted Jul 28, 2022 · Praveen
2
Followers
0
Votes
1
Comment