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Q&A - AI and automation
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Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...
Posted May 10, 2022 · Cheryl Lane
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3
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We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...
Posted Jun 23, 2022 · Sara Pearson
3
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Adding CSAT to Agent Signature
Answered
We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...
Posted Jul 27, 2022 · Michael Duran
4
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3
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Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...
Posted Jul 05, 2022 · Darren Blakemore
3
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1
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Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...
Posted Jun 23, 2022 · Ryan P.
3
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4
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Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...
Posted Jun 10, 2022 · Ignas
3
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1
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1
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Chatbot customization
Answered
Hello, We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...
Posted Jun 03, 2022 · Freyja
2
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1
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I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...
Posted May 20, 2022 · Trudy Slaght
2
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0
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4
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Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...
Posted May 18, 2022 · David Brown
6
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3
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We are looking into putting the previous conversation into our CSAT follow-up. At the moment we use the placeholder {{...
Posted May 12, 2022 · Michael Duran
4
Followers
1
Vote
4
Comments