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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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Please let me know how to do settings for using Zendesk AI chatbot correctly.   We applied to Zendesk and got the featur...

Posted May 30, 2024 · Tom

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I am writing an automation to accommodate for rate limit errors - specifically 429s. In order to do so, my error handlin...

Posted Feb 11, 2025 · mfg

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I need help setting this up for my site. I have already created a comprehensive help centre with FAQs and answers for th...

Posted Feb 04, 2025 · Jane Smith

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I'd like to scan our end users for identities that are undeliverable so that we can automate rudimentary bounce error re...

Posted Aug 02, 2024 · mfg

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Hi Zendesk Family!   I am using Zendesk Suite Professional Plan. I need help in implementing Zendesk Bot for Help Center...

Posted Nov 21, 2024 · Nagarjun-admin

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Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a...

Posted Feb 24, 2022 · LottieFiles

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We are building a conversation bot which is integrated with our iOS and Android apps.   For advanced functionality, such...

Posted Nov 27, 2024 · Andrew

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Hi Everyone,   Im helping our CRM configuring there Conversation bot/Chat bot on Checking for agent availability. He pro...

Posted Dec 20, 2024 · Angelo Medalla

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I recognize that slack side conversation are not be able to use on trigger now.I expect to be added slack side conversat...

Posted Oct 15, 2024 · Tatsuro Nomura

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The bot is answering questions, but I can't see the automated replies. What could be the reason? 

Posted Sep 11, 2024 · Zainab Saeed

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