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Q&A - AI and automation
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Hi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a...
Posted Sep 21, 2021 · Patrick Lieu
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1
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6
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Hello,Using Custom ticket field Date (as a due date), I would like to send notification to agents 1 day before this Due ...
Posted Sep 15, 2021 · Renaud Croix
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The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clea...
Posted Sep 07, 2021 · Chris
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2
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Hi, I have more than one question about satisfaction survey: 1- Is satisfaction survey sent to email address only or ...
Posted Sep 02, 2021 · Hesham Mahmoud
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2
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Chatbot functionality
Answered
I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and th...
Posted Aug 27, 2021 · Paul
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1
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Chatbot Article Reporting
Answered
Hi Folks - just wondering if other people are reporting on this in a workaround way. Support recommended that I ask here...
Posted Aug 18, 2021 · Brian Collins
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1
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Hi!My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-u...
Posted Aug 11, 2021 · Mia Katarina Andric
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1
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AnswerBot and Misspellings
Answered
Is there a solution to help AnswerBot better handle misspellings? For example, a customer asked about our integration wi...
Posted Aug 05, 2021 · Jeremy Watkin
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3
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No Survey Tag
Answered
Hi there, We have an automation set up to solve tickets out after 7 days of no response. We have a separate automation...
Posted Jul 27, 2021 · Sora Hearts
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14
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Zendesk Agentless Bot
Answered
Hi There ! I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personal...
Posted Jul 23, 2021 · Vinay Pandravada
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4
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