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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot ...

Posted Feb 28, 2023 · Charlene Javier

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Hello ! We're wondering if anyone had this issue, and how they've solved it. We're planning to switch from the classic ...

Posted Oct 14, 2022 · Admin Revops

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So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main to...

Posted Feb 20, 2023 · Kārlis Stenders

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Greetings,  I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" featur...

Posted Aug 09, 2022 · 김범준

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Does anyone know if there is a way for me to get images that the user uploads into the chatbot?  Currently in my flow bu...

Posted Jul 22, 2024 · shyan yong

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Hi there,   We are on an enterprise plan and I have admin access but when trying to load up the Autoreply section it is ...

Posted Jul 01, 2024 · David Green

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Can we add hyperlinks in Answer Bot?

Posted Jul 21, 2022 · 客服代理M

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Automations
Answered
Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24....

Posted Aug 10, 2021 · Rustam Samadzade

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Hi there,  I hope you can help. I have set up an automation for requesters to get a follow up email. I've used tags in o...

Posted Apr 22, 2024 · Thomas

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We make heavy use of the proactive tickets app, which creates a new view whenever a campaign gets run. I'd like to preve...

Posted Apr 24, 2024 · mfg

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