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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them ...

Posted Nov 23, 2023 · Joe

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Hello everyone, We have recently implemented automation for sending follow-up emails to Requester (Automation...

Posted Jun 21, 2023 · Maria

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We need a feature that allows admins to set up triggers for adding internal comments to tickets. This will primarily ben...

Posted Feb 29, 2024 · Andy Hidalgo

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There may be a post or article on this already, but I didn't find anything when I did a quick search. Can someone confir...

Posted Feb 27, 2024 · Joshua Bentley

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Hello, wondering if anybody else has ran into this issue.  We run a Power Automate flow to change the Requestor field (...

Posted Feb 21, 2024 · Ammy Hurtado

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Alright, this might be kind of a big ask--but I'm curious to hear other's ideas. The vision is to pool random tickets re...

Posted Jan 31, 2024 · Alyssa Libo

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Autoreply when keywords like 'return' 'exchange' 'cancel' are  included to assure the customer  someone will look into i...

Posted Jan 08, 2024 · Rodrigo M.

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Hi everyone, I'm thinking about creating an automatic process to Zendesk do the "3 strikes rule" then, close the ticket...

Posted Feb 20, 2024 · Danilo Moretti

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I use dynamic content in order to localize all strings on the CSAT, but specifically with the drop down options, those s...

Posted Jan 29, 2024 · JC-Support

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Hy everybody, Is it possible to change to the ticket subject (https://help.successcx.com/hc/en-au/articles/1832057164840...

Posted Jan 30, 2024 · Gabi

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