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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?  

Posted Aug 28, 2023 · Engin EKEN

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Our company was experiencing an influx of spams everyday with our web forms for the past week.  Then it stopped for a fe...

Posted Sep 15, 2023 · Alex Ammerman

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I need help on following case: We want to setup different kind of chat window / chat flow based on page from which chat ...

Posted Oct 17, 2023 · silly one

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We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a...

Posted Oct 31, 2023 · Tendai Rioga

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When using 'Ask for Details' on Bot builder is there a way to tag the form so it can be routed to our correct internal q...

Posted Oct 26, 2023 · Hayley

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Is there a current AI chat plugin that will take highlighted text and revise it, expand it or rephrase it?

Posted Oct 17, 2023 · Exposure Events

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My requirement detail: 1. I'm preparing Zendesk messaging bot for Hotel website.2. When the chat widget get started, I ...

Posted Oct 15, 2023 · Bom Proapp

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Automations
Answered
I would like to create an automation to send out Customer satisfaction score to our merchants.The thing is we already ha...

Posted Oct 10, 2023 · Hampus

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We need to route tickets based on choice of customers when they are in a conversation with chat bot . this will make a g...

Posted Sep 17, 2023 · Abdelhameed Khaled

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I want to create a trigger for sending an email notification to the users if the order delivery date is more than 30 day...

Posted Sep 15, 2023 · karankuwarbidxb

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