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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Help Needed – WhatsApp Business Verification Code Not Received on Zendesk Text Number
      We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...

      Posted Dec 20, 2024 · Alpay Zeyrek

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      Chat reports
      Hey,We have an external company handling the overflow of chat tickets and they should make a report in Explore where you...

      Posted Sep 16, 2024 · Mikko Eriksson

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      Help with Deploying Zendesk Chat Bot on MS Teams
      Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

      Posted Dec 05, 2024 · Annapurna Banka

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      Help with Deploying Zendesk Chat Bot on MS Teams
      Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

      Posted Dec 05, 2024 · Manager 2

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      Inactive message scenarios for assignment and capacity rules
      Answered
      There should be a way that as a company you can decide how to assign inactive message conversations.  For now, they don...

      Posted May 15, 2023 · Thomas D'Hoe

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      Settings during business hours but agents offline
      I'd like to display the message for offline status when no agents are online, even if it's during business hours. It see...

      Posted Nov 15, 2024 · mfg

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      Mystery ‘We’re Offline’ Message — Agents are Available
      I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow...

      Posted Oct 28, 2024 · Kyle Beaulieu

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      Associating unauthenticated chat and messaging with an end user
      Using an incognito window, I created a messaging conversation, and when prompted gave the email address of a known end u...

      Posted Nov 05, 2024 · mfg

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      How to manually close a session in Android
        The accessed SDK is    implementation 'io.smooch:core:9.4.0'    implementation 'io.smooch:ui:9.4.0',as shown in the pi...

      Posted Sep 26, 2024 · Xiao Zhang

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      Widget prefill equivalent for core messaging
      On Zendesk Messenger, I would want to pre-enter name, email address, and a sample message. Previously, `prefill` https:/...

      Posted Oct 15, 2024 · Krishna Teja

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