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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Hide ticket fields in web widget
      Answered
      Hi, I would like to hide the email field in the web widget. I found this post: https://support.zendesk.com/hc/en-us/com...

      Posted Apr 22, 2020 · Amy Hunt

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      New Zendesk Messaging Widget - How to not use it as livechat?
      I'm currently looking into setting up the new messaging widget early since the switch will automatically happen in Augus...

      Posted Jul 23, 2024 · David Pajda

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      Whatsapp Integration - Messages not delivered
      Answered
      Hi!  I just integrated a Whatsapp Account to Zendesk and I cannot delivered messages back to my clients.  Any idea why...

      Posted Mar 11, 2021 · Paulina Bustos

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      Messaging Custom Launcher and Help Center/Guide
      Answered
      If we select 'Custom launcher' for our Messaging Web Widget, the widget is no longer available in our Help Center/Guide ...

      Posted Feb 13, 2024 · Morgan King

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      Whatsapp - How to target end users who ignore the initial chatbot flow?
      I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages dif...

      Posted Jul 17, 2024 · Jéssica G. Bigon

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      Inquiry About Customizing Zendesk Widget Functionality
      Hi, we recently incorporate a widget at the checkout page of our website, and the following items are what we would like...

      Posted Jul 12, 2024 · Crystal - Splashtop

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      Chat Auto Accept
      Answered
      Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that te...

      Posted Feb 02, 2021 · Berry Belcher

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      The user cannot be able to reuse the chatbot in whatsapp
      Hi, I implemented a chatbot for WhatsApp and it is working fine. but once the chatbot is completed and the ticket is no...

      Posted Mar 17, 2024 · Farventure

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      No Messaging Notifications
      Answered
      Good Morning, I have just been told by support that because I am the only account on my Zendesk, I cannot get notificat...

      Posted Oct 22, 2022 · Rob Muise

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      Dynamic content for Chatbot translation
      Our Chatbot's default language is English, and we noticed some translations are not very precise. Is it possible for us ...

      Posted May 29, 2024 · Annie Chen

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