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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Enhanced support for messaging on agent Home
      Answered
      What is the best way for a support manager to see all tickets relevant to his group with Realtime updates for messaging ...

      Posted Jun 25, 2024 · Efrat Barak Zadok

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      How to identify users and pre-fill fields using the core messaging API
      Hi,On our site, we load the Messenger using the core messaging API and then ask the customer a couple of questions and a...

      Posted Jul 03, 2024 · Simon Hoogveld

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      Web Widget/Help Center : Help Center Call to action in widget
      Answered
      We want to add a CTA for our customers to be able to open up the full help center from the web widget. So, the behavior...

      Posted Apr 12, 2022 · Salim Moumouni

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      Agent Interface Updates
      Hello,   Curious if others have experienced the Massage Grouping updates of the Agent Interface no being reflected throu...

      Posted Jun 06, 2024 · Dakotah Poitra

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      Zendesk - creating a basic chatbot on whatsapp is almost impossible
      A simple flow builder with different input and output types that are supported by meta is impossible to build currently ...

      Posted Jul 03, 2024 · Permanently deleted user

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      I would like to know how to close a conversation between an agent and a user when transferring from a bot builder to an agent.
      I am using the bot builder for messaging functionality.I am using the step of forwarding to an agent in the bot builder....

      Posted Jul 06, 2024 · Kodai Takahashi

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      Can't watch long programs?
      I just gave my new CC to someone on the phone,  however I still cant see or hear any of the latest programs.  I am getti...

      Posted Jul 04, 2024 · James Burns

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      Managing bot language detection
      I wonder how bot detect customer language through the different channels I have read that with Web widget it should be a...

      Posted Mar 13, 2024 · Abdelhameed Khaled

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      Is there a way to add phone number to chat bot
      Hi    Im trying to add a phone number on chatbot, so customer can click on the button, it would start a call to us.    i...

      Posted Jun 13, 2024 · Vicky

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      Messages don't appear in 'Classic' Android Sdk
      If I've backgrounded and foregrounded the app, messages stop working in the sdk's MessagingActivity. Either the support ...

      Posted Jun 05, 2024 · Josh Shin

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