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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Chat ending automatically when agent leaves chat
      Answered
      Is there a way to do this in the chat setting or any other zendesk apps: an agent left the chat and the chat automatical...

      Posted Jun 12, 2021 · Orlando H.

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      Web widget process to send a ticket
      Answered
      Hi, I have already configure mi ZeSetting and when I open my solution I can load teh widget, even I cna send a ticket t...

      Posted Jun 28, 2021 · Jessica

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      Zendesk Web Widget greatly reduces the Page speed
      Answered
      We use a Zendesk Web Widget on our site and it greatly affects the performance of the page.If you check in PageSpeed Ins...

      Posted Jun 23, 2021 · Yuliia Bon

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      Data on Widget Usage
      Answered
      I'm trying to get a sense how many people are using a web-widget integration of our Ticket forms rather than going to ou...

      Posted Jun 22, 2021 · Laura Inostroza

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      Web widget "Leave a message" option is forcing a choice between brands
      Answered
      We have a multi-brand setup with a separate KB and web widget for each brand. Each web widget is installed using the uni...

      Posted Jun 21, 2021 · John Brunker

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      Facebook Messages
      Answered
      How can I pipe the Facebook messages from the company page into Zendesk as a support ticket?

      Posted Jun 16, 2021 · Mike Volkin

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      Web widget is invisible on localhost
      Answered
      When I try to open page with web widget on localhost it stays invisible. I can see iframe with right code

      Posted Jun 15, 2021 · Sergey

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      Custom fields in the Contact form pop up dont show
      Answered
      Hi,I added to the Ticket Fields 2 new fields with permission of end-user visible. I also see them in the Ticket Forms sc...

      Posted Jun 06, 2021 · nati oki

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      Returning customers in zendesk messenger
      Answered
      We are in the agent workspace and have switched to messenger, however we are having this issue: If a customer had a rec...

      Posted Jun 03, 2021 · Emily Czechowski

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      can we add a button on the support widget?
      Answered
      Hi All, Can anyone suggest how we can add additional button on the web widget. We need this button to have a hyperlink...

      Posted Jun 01, 2021 · Sujitkumar Kulkarni

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